A consultation is the perfect opportunity to create a great first impression
As a future spa therapist you’ll be able to empower women and men, boost their self-confidence, and provide relaxation in the midst of their hectic schedules. Many clients work hard to save their money for a spa treatment, and might have been dreaming about a facial or manicure for weeks! A trip to the spa is likely a welcome and relaxing escape.
Once you begin your career as a spa therapist, often your first connection with a new client will be during the client consultation. As a professional, it is important to get the consultation right in order to get your relationship off to a great start. To help you prepare for this important role, your spa therapist training will teach you everything you need to know about providing a smooth client consultation.
Want to get a head start on your studies? Read on to discover a few helpful tips for crafting a stand-out consultation experience.
Graduates of a Spa Therapist Course Can Build Trust With Clients
Once you graduate from your spa therapist course
you could work on cruise ships, in a day spa, or even at a resort spa—among many different options. Depending on where you choose to begin your career, there may be different protocols to follow for new clients. Different spas may have different forms or questions for clients to fill out and answer. However, despite that, the need to create a human connection still rings true.
During a client consultation, make sure to introduce yourself and share a little bit about your experience and training in spa therapy. Most importantly, ask your client plenty of questions and attentively listen to any concerns or expectations they may have. Maintain eye contact, and take your time to carefully address your client’s questions. Not only will this help to build trust between you and your client, it will also help you discover any potential health concerns or contraindications.
Graduates of Spa Therapist Courses Create a Comfortable Environment
When setting up the treatment room for a consultation, it is important that you create a non-threatening and relaxing environment. Clear the room of any clutter or debris to make sure that the premises reflect your high level of professionalism. Before the client arrives, you might even want to make sure the room is easy on the senses by dimming the lights or putting on relaxing music.
When the client arrives at the spa, graduates know to go into the waiting area to retrieve them, rather than call for their client from across the room. This way, a relaxing environment is maintained throughout the spa, from the moment a client steps in to the moment they step out.
Graduates of a Spa Therapist Course Should Review Forms and Ask Questions
As you may experience during your spa therapist diploma
training, most salons have consultation or intake forms. They may cover topics such as the client’s medical history, allergies, skin type, preferences, and even treatment wishes. The key to a great consultation is reviewing this form in detail with the client and asking follow up questions.
Reviewing an in-depth client intake form is key to a great consultation
Many times, a client may be unaware of what they actually need to help with their concerns. For example, a client may ask for a traditional spa manicure, but may express concerns about having dry and cracking hands on their intake form. At this point in the consultation, you could recommend a deep-conditioning hand mask to go along with their manicure, which will help soothe their dry hands. This process allows you to better customize each client’s experience, so that they feel much more satisfied and wanting to come back!
Are you interested in learning more about spa therapist training in Mississauga?
Contact International Beauty Institute today to get started!