FULL/PART TIME BEAUTY EXPERT

Location: 2110 Rymal Road East, Hannon, ONT.  (Located on the East Hamilton Mountain)Positions available: full/part time Beauty Expert

Contact if interested: Sara Fortino 905-692-1214 ext. 42 or [email protected]

SUMMARY:
To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.

DUTIES & RESPONSIBILITIES:

Sales Expectations
Maximizes sales and awareness of promotional programs
Identifies customers’ needs and sells through demonstration and education
Possesses a “selling is fun” attitude
Promotes sales of beauty products; provides information on new or existing products and services; conducts demonstrations
Promotes sales through encouraging customers to participate in the PC Optimum program
Ensures prestige and derm brands are tracked and that daily targets are achieved
Seeks out development such as through workshop/education sessions to ensure product knowledge is current
Introduces and promotes Assisted Selling to customers

CUSTOMER SERVICE

Promote a positive environment for customers and coworkers
Provides superior customer service, consultations, demonstrations, etc. (ie. make-up applications, skin care consultations, and fragrance demonstrations)
Builds customer loyalty through follow up and repeat business
Resolves customer complaints within guidelines
Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, • Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
Actively promote and book appointments for in-Store events

OPERATIONS

Exhibits and promotes the company’s products and services and provides information to interested parties
If Beauty Expert is a specific brand captain, ensures they attend appropriate vendor schools
Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie. SDMU, vendor schools, cosmetics web based training, YouTube, etc.
Adheres to Cosmetics Operating Standards
Completes all required sales tracking forms
Implements eClienteling functions as a daily practice to support sales
Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.
Adheres to image/uniform guidelines and wears pager or headset at all times (if applicable).

GENERAL

Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Acts professionally at all times
Perform other duties as required

QUALIFICATIONS

Planning, Judgment and Decision Making
Independent thinking and decision – making when dealing with customer issues and devise appropriate solutions
Selling skills in Cosmetics/ luxury goods

EXPERIENCE

Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug Mart beauty products and services
Selling experience with a proven track record
A good knowledge of various beauty products and services available
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics
Commitment to providing excellence in customer service
Punctual and reliable
Customer service oriented
Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)